EXPIRED: Line Discount ID240021: Voice: Buy One, Get One Discounted with New Voice Lines

Line Discount ID240021 / SP065

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Get a free voice line. Existing customers on qualifying plans with at least one paid line can add two additional voice lines for the price of one

Existing customers (active as of January 9, 2024) get a free or $10 discounted voice line via monthly bill credits when they activate 2 new voice lines on a qualifying plan.

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Promo periodJanuary 11, 2024 – April 10, 2024
RequirementsNew Line Activation, Specific Rate Plan
Eligible customers
  • Postpaid
  • T-Mobile for Business 1-12 voice lines only (including Business w/ SSN)
  • Employee (T-Mobile, Non-TMO)
Limits1 redemption per account
PayoutBill Credit

What's the deal?

Eligible channels
  • Consumer Care
  • Retail (Company-owned, Costco, Sam's Club, and Authorized Retailer) including Retail Ship-To
  • National Retail (Walmart, Samsung.com, Apple)
  • T-Mobile for Business (Retail, Micro TEX, BTEX, Business Telesales, Inside Sales, SMB, Partner Solutions)
  • Virtual Retail / Telesales (Individual liable accounts only)
Device purchaseNot required
New line activation

New voice lines required

  • Lines added to the account via COR or BAN-to-BAN moves, converted from NCC/SCNC to normal Postpaid, and lines resumed from cancel do not qualify for this requirement.
  • If a customer canceled a voice line within the past 90 days (excluding CORs and No Installs), the line must be resumed before they can add a brand-new voice line to qualify.
Rate plan

Specific rate plan required

Eligible plans below will get a free line

Port-inNot required
Combinability
  • Carrier Freedom: YES
  • BreakFree or Keep and Switch: YES
  • Device promos on the same line: YES
  • T-Mobile Insider: YES
  • Service discounts already on the account like Exclusive Hometown, T-Mobile Work Perks: NO
  • Port-in credit promos: YES
  • Other free line promos already on account: YES
Not available for
  • New accounts
  • Contractor / Dealer accounts
  • T-Mobile for Business 13+ voice line accounts 
  • T-Mobile for Business (SMB DE, Enterprise, Government)
  • Military, First Responder, Unlimited 55, Promotional, and all other rate plans not included above.
Payout

Automatic enrollment in monthly bill credits for the line with the lowest MRC activated during the promo period.

  • The free/discounted line bill credit starts within 2 bill cycles from activation.
  • Customers keep the credit for as long as they meet the promo requirements. If the customer changes to an eligible Go5G Next plan during or after the promotion window, the enrolled line will be discounted to $10 after AutoPay discount or $15 without AutoPay discount.
  • Credit applies to the voice line charge only. Chargeable add-ons greater than $0 will be the customer’s responsibility to pay.
  •  Customers on Essentials or other taxes and fees excluded plans pay taxes on the free line/discounted line.
Paid lines required

At least 1 paid voice line required

  • Existing customers with no voice lines must activate 3 new voice lines on their account
  • Existing customers with 1+ voice line accounts must activate 2 new voice lines on their account 
  • New customers: See Voice: 3rd Line Discount with New Voice Lines


Exception: Paid lines that qualified customers for the previous promos do not count towards the required paid line counts:

To keep this free or discounted line credit
  • For one year after the promo's announce date (January 9, 2024), customers must maintain the same number of voice (GSM) lines that were active on the account as of that date, plus the newly-activated lines, which includes the free or discounted line. 
    Example: An account with 2 active voice lines on January 9, 2024, must activate 2 new voice lines to enroll. They must then maintain all 4 voice lines for 1 full year after January 9, 2024.
  • After one year, customers must keep at least 2 paid voice lines AND the two lines added as part of this promotion (the paid line and free new line) that was activated to enroll in this promo to continue to receive the credit.
  • No Install cancellations for voice lines will not impact the free or discounted line credits.

Review & take action

  1. Go over the promo details and these advisements with your customer so they understand what to do to get and keep this promo:

     Your credits should begin within your first bill cycle after activation, but in some cases, it may take up to 2 bill cycles to begin. If you don't see a credit on your first bill, don't worry. You'll see a double credit on your second bill.

    You will lose the free or discounted line credits if you cancel ANY voice lines on the account within one year including the new free or discounted line. After one year, you must keep at least 2 paid voice line along with the new free or discounted voice lines activated under this promo to keep the free/discounted line credits.

    If you cancel a voice line or change to an ineligible rate plan and lose your free/discounted line credits, you have 90 days to resume the canceled line or switch back to an eligible rate plan. You will not receive any credits that were missed.

  2. Confirm customer is on or changing to a qualifying rate plan.
  3. Help customers place their new line activation.


T-Mobile for Business: Digital Checkout must be created and accepted within the promo period to qualify.

Having trouble?

This promo follows T-Mobile's standard Line / Service Promotional Bill Credits guidelines. For issues, see Service and Line / Service Promotional Credit Issues Handling.

Reminders

  • Customers can find the Promo code and Bill name and their free/discounted line credits on their bill statement.
  • You can see the credits in the Frontline Promo Dashboard and in Samson on the Discount screen.
  • The free/discounted line credits discount codes for this promo are 24Q12P, 24Q12S, and 24Q12F.
  • This promo is for a limited time only and subject to change and should be communicated to customers in this way.

FAQs

Customers shouldn't cancel an existing voice line with the intention of replacing it with a newly activated voice line to take advantage of this promo, even if the cancellation happens after the new voice line activation.

Customers should never be told to cancel lines, before or after a promotion, in an effort to qualify or justify a promotion. If a customer does not need additional lines, explore other promotions or discuss device price points. Driving CHURN to close sales is not the right thing to do.

The free line credit applies to newly activated lines with logic this way:

  • AAL lines with subscriber-level MRC receive the credit first before lines that are included in a family/pooled plan MRC 
  • Lines with lowest MRC receive the credit
  • If multiple lines have same lowest MRC, lines with earliest activation date/time receive the credit

Customers who have a free/discounted line from a previous promo activated before this current promo was announced can keep that free/discounted line and participate in this new promo if:

  • They have at least 2 paid lines on their account.
  • Their rate plan is eligible for both promos.


Exception: Paid lines that qualified customers for the previous promos do not count towards the required paid line counts:

Legal Disclaimer: With monthly bill credits. Plus taxes & fees for some plans (e.g. Essentials, Simple Choice); monthly Regulatory Programs (RPF) & Telco Recovery Fee (TRF) totaling $3.49 per voice line ($0.50 for RPF & $2.99 for TRF) applies; taxes/fees approx. 4-38% of bill. Limited-time offer; subject to change. For existing accounts (1-10 voice lines for most qualifying plans & 1-3 voice lines for Business Unlimited and Go5G Business customers). Qualifying credit and regular-rate Go5G, Go5G Plus, Magenta, MAX, Essentials, ONE, Simple Choice 2GB, Go5G Business, or Business Unlimited plan required. Go5G Next plans not eligible for free line promotion, but discounted line available for $10/mo. with AutoPay discount via eligible payment method. If you have cancelled lines in past 90 days, you may need to reactivate them first. $35 device connection charge due at sale. Credits may take up to 2 bill cycles; credits will stop if you cancel any lines or change plans. Limit 1/account. May not be combinable with some offers or discounts (e.g. other service discounts, Price Lock); see FAQs at T-Mobile.com/plans. 

With monthly bill credits. Limited-time offer; subject to change. For existing accounts (1-10 voice lines for consumer & 1-3 voice lines for Go5G Next Business customers). Qualifying credit and regular-rate Go5G Next plan required. If you have cancelled lines in past 90 days, you may need to reactivate them first. AutoPay discount requires bank account or debit card, otherwise $5 more/line/mo.; may not be reflected on first bill. $35 device connection charge due at sale. Credits may take up to 2 bill cycles; credits will stop if you cancel any lines or change plans. Limit 1/account. May not be combinable with some offers or discounts (e.g. other service discounts, Price Lock); see FAQs at T-Mobile.com/plans.