EXPIRED: Line Discount ID250259: Targeted: Free Voice Line

Line Discount ID250259 / SP126 

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Targeted customers active as of March 4, 2025, who also have at least 2 paid voice lines on a Family Plan and no more than two free or discounted lines on their account, can get a free voice line (via monthly bill credits).

Do it the Right Way! This targeted promotion is for customers with approved Segmentation Loyalty BYOD March 2025 and should not be extended to non-Segmented customers. If you have a non-Segmented customer, check out the Promotions space and look for promos without the "Targeted" title to find the best promotion for your customer.

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Promo periodMarch 13, 2025 – April 9, 2025
RequirementsNew Line Activation, Specific Rate Plan
Eligible customersCustomers must have the BAN level Segment code Loyalty BYOD March 2025 on their account in Atlas or Tapestry to qualify.
  • Postpaid
  • T-Mobile for Business 1-12 voice lines only (including Business w/ SSN)
  • Employee

Important: This promotion is being presented to a specific and limited group of existing customers. Only customers with the above Segment code showing active are eligible, customers showing inactive are ineligible. There is no option to self-qualify before, during, or after this promotion. If the Segment code shows inactive or is not available, the customer is not eligible for the promo

Limits1 redemption per account
PayoutBill Credit

What's the deal?

Eligible channels
  • Consumer Care
  • Retail (Company-owned, Costco, Sam's Club, and Authorized Retailer) including Retail Ship-To
  • Digital (My T-Mobile and T-Life app)
  • T-Mobile for Business (Retail, Micro TEX, BTEX, Virtual Business Sales)
  • Virtual Retail / Telesales (Individual liable accounts only)
Paid lines required

At least 2 paid voice lines on Family Plan are required

  • Existing customers with no voice lines are not eligible
  • Existing customers with 1 paid voice line are not eligible
  • Existing customers with 2+ paid voice lines must activate 1 new voice line on their account

Exception: Paid lines that qualified customers for these previous promos do not count towards the required paid line counts:

  • Free Add-A-Line: This One's On Us!
  • 2016 Friends and Family 2 Lines On Us
  • T-Mobile ONE 4 lines for $35 / 4th line free offer
  • 2 AALs for the Price of 1

Single line customers with Loyalty BYOD March 2025 segment flag are eligible for this offer by activating a new line on Essentials or Go5G

A one time credit for the MRC must be issued using GDWILL to offset the first month’s credit for this line. Customer will receive the free line offer going forward through a backend script.

Device purchaseNot required. BYOD or FRP allowed; if purchased on EIP, RDC device promotions are not eligible on the free line. 
New line activation
New voice line(s) required
  • Lines added to the account via Change of Responsibility (COR) or BAN-to-BAN moves, converted from NCC/SCNC to normal Postpaid, and lines resumed from cancel do not qualify for this requirement.
  • If a customer canceled a voice line within the past 90 days (excluding CORs and No Installs), the line must be resumed before they can add a brand-new voice line to qualify.
Rate planCustomers can be on any non-segmented T-Mobile Family or T-Mobile for Business rate plan
Port-inNot required
Combinability
  • Carrier Freedom/BreakFree/Keep and Switch: YES
  • Device promos on the same line: NO
  • T-Mobile Insider: NO
  • Service discounts already on the account like Exclusive Hometown, T-Mobile Work Perks: NO
  • Port-in credit promos: YES
  • $10 Activation DCC: YES
  • Voice: Buy One, Get One Discounted with New Voice Lines: YES
    • Targeted free voice line will not count as the paid, “Buy One” line.  A regularly priced line must be added.
    • Note: Customers with two or more free lines are not eligible.
  • TFB: $150 Activation Credit via virtual prepaid Mastercard: NO
  • Targeted: Loyalty Free Voice Line: NO
To keep this free or discounted line credit
  • For one year after the promo's targeted list pull date (March 24, 2025), customers must maintain the same number of voice (GSM) lines that were active on the account as of that date, plus the newly-activated line(s), which includes the free or discounted line. 
    Example: An account with 2 active paid voice lines on a family plan on March 24, 2025, must activate 1 new voice line to enroll. They must then maintain all 3 voice lines for 1 full year after March 23, 2025.
  • After one year, customers must keep at least 2 paid voice lines AND the new free or discounted line added as part of this promotion on a family plan to continue to receive the credit.
  • No Install cancellations for voice lines will not impact the free or discounted line credits.
Not available for
  • New accounts
  • Contractor / Dealer accounts
  • T-Mobile for Business 13+ voice line accounts 
  • National Retail
  • Accounts that already have 2 or more free lines
Payout
Automatic enrollment in monthly bill credits for the line with the lowest MRC activated during the promo period.
  • The free / discounted line bill credit starts within 2 bill cycles from activation.
  • Customers keep the credit for as long as they meet the promo requirements.
  • Credit applies to the voice line charge only. Chargeable add-ons greater than $0 will be the customer’s responsibility to pay.

Review & take action

  1. To confirm a customer is included in the Segment:
    • In ATLAS: 
      1. Open Atlas and verify the account. 
      2. Under the Account profile section, you'll see the Segment listed as Loyalty BYOD March 2025.
    • In Tapestry: 
      1. From the account home page, click Go to account profile.
      2. On the Profile Details page, click View Segments.
      3. On the View Segments page, Loyalty BYOD March 2025 will display if eligible.
  2. Go over the promo details and these advisements with your customer so they understand what to do to get and keep this promo:

     Your credits should begin within your first bill cycle after activation, but in some cases, it may take up to 2 bill cycles to begin. If you don't see a credit on your first bill, don't worry. You'll see a double credit on your second bill.

    You will lose the free or discounted line credits if you cancel ANY voice lines on the account within one year including the new free or discounted line. After one year, you must keep at least 2 paid voice lines along with the new free or discounted voice line activated under this promo to keep the free / discounted line credits.

    If you cancel a voice line or move off of a family plan and lose your free/discounted line credits, you have 90 days to resume the canceled line or switch back to a family plan. You will not receive any credits that were missed.

  3. Help customers place their new line activation.

Having trouble?

This promo follows T-Mobile's standard Line / Service Promotional Bill Credits guidelines. For issues, see Service and Line / Service Promotional Credit Issues Handling.

Reminders

  • Customers can find the Promo code and Bill name and their free/discounted line credits on their bill statement.
  • You can see the credits in the Frontline Promo Dashboard and in Samson on the Discount screen.
  • The free / discounted line credits discount codes for this promo are 25Q15S, 25Q15T, 25Q15P, 25Q15TF, 25Q15TP.
  • This promo is for a limited time only and subject to change and should be communicated to customers in this way.
  • Customers who receive an SMS on 3/17/25 for the Targeted Loyalty Line offer must be eligible for the Free Line offer via segment Loyalty BYOD March 2025. Additionally, the customer must also be eligible to add a line to their account with no more than two free voice lines.
  • Eligibility for a device promotion on a free or discounted line depends on how and when that was added. Free lines are not eligible for device promotional credits when upgrading. Review Line / Service Promotional Bill Credits for more details.

FAQs

Customers shouldn't cancel an existing voice line with the intention of replacing it with a newly activated voice line to take advantage of this promo, even if the cancellation happens after the new voice line activation.

Customers should never be told to cancel lines, before or after a promotion, in an effort to qualify or justify a promotion. If a customer does not need additional lines, explore other promotions, or discuss device price points. Driving CHURN to close sales is not the right thing to do.

The free line credit applies to newly activated lines with logic this way:

  • AAL lines with subscriber-level MRC receive the credit first before lines that are included in a family / pooled plan MRC 
  • Lines with lowest MRC receive the credit
  • If multiple lines have same lowest MRC, lines with earliest activation date/time receive the credit

Customers who have a free / discounted line from a previous promo activated before this current promo was announced can keep that free / discounted line and participate in this new promo if:

  • They have at least 2 paid lines on their account and must be on a family plan.
  • Their rate plan is eligible for both promos.

Exception: Paid lines that qualified customers for the previous promos do not count towards the required paid line counts:

  • Free Add-A-Line: This One's On Us!
  • 2016 Friends and Family 2 Lines On Us
  • T-Mobile ONE 4 lines for $35 / 4th line free offer
  • 2 AALs for the Price of 1

Legal Disclaimer: Legal Disclaimer: Select customers can add a line to their family plan for free. Limited-time Offer. With monthly bill credits. Subject to change. Free new line for qualifying existing accounts with 2+ voice lines and a max of 2 current free lines. Plus taxes & fees for accounts paying for a T-Mobile wireless line with additional taxes & fees; monthly Regulatory Programs (RPF) & Telco Recovery Fee (TRF) totaling $3.49 per voice line ($0.50 for RPF & $2.99 for TRF) applies; taxes/fees approx. 4-38% of bill. Qualifying credit and regular-rate, Unlimited, Unlimited Freedom, Magenta, Magenta Max, Magenta Amplified, Magenta Plus, One, Simple Choice, Everything, My Way, Sprint Max, One, or Sprint Unlimited plan required. If you have cancelled lines in past 90 days, you may need to reactivate them first. Credits may take up to 2 bill cycles; credits will stop if you cancel any lines or change plans. $10 device connection charge due at sale. Limit 1/account. Not combinable with some offers or discounts, including other service discounts, device offers, or Price Lock; choosing free line gives up access to Go5G Plus or Go5G Next device offer features for this line only. See rep for details.