BAN to BAN move: Samson

• A move authorization is required for moves from one Social Security number to a different SSN.
• It’s not required for moves under the same SSN or Tax ID, although both accounts must be verified.
• T-Mobile Direct Connect BAN-to-BAN moves must follow the process outlined in T-Mobile Direct Connect Support (Contract Verification).

Important: Prior to the BAN to BAN move, note which features are currently on the account. You'll need to verify that the features did not drop off after you complete the move.

1. Access Samson.
2. From the "Agreement" tab, select Actions from the top navigation menu.
3. Select Move Authorization.
4. From the "Move Authorization" window, select the mobile number completing the COR.
5. Click Save.

1. Access the BAN that the subscribers are moving to.
2. From Actions, selectMove Subscriber From BAN to BAN.
3. For COR related BAN to BAN moves, select Change Ownership. If BRP will remain the same, choose Add to Master Bill.

• If moving a Mobile Internet line, change Product Type drop-down to MBB.
• If moving a legacy webConnect line to a BAN with pooled voice lines, change webConnect line to B (MBB).
• The mobile number being moved is assigned Bill Arrears or Bill Current based on the billing method of the BAN it's being moved to.
• Non-Core Wireless BAN services (IoT Connectivity, Ready To Deploy, Business Solutions Services, Dialpad, 5G ANS, SASE) may not be combined with Core Wireless BAN services (Mobile, Mobile Internet, HSI, Geotab). Any attempt to move services across BAN types will cause service disruption.                                                                                                                                                                                                                  

1. Type the MSISDN of the subscriber who is leaving the old BAN to Number field of the new BAN.
2. Select GET to highlight the subscriber in the "Select Subscriber to Move" screen.
3. Select OK. The "Move Subscriber: Add to Master Bill" window appears.
4. If activation requires a deposit, confirm customer can make a payment for the deposit amount displayed. (See BAN to BAN account impacts.)
5. If using the "Move Subscriber: Add to Master Bill" option, you won't receive the deposit prompt until the end of the activation process.

1. Select a reason code, then add a memo (including previous BAN). Click OK.
2. From the "Move Subscriber" window, select the rate plan based on the customer's sub market.
3. Double-click in the Loc field, then select the Loc found by Samson.
4. Copy the new BAN, then select Move Sub. The new BAN closes.
5. If the BAN has an EIP, a pop-up appears.
   • Selecting Yes directs to EIP UI to complete the EIP Balance Transfer process.
   • Don't complete the process without reviewing EIP transfer balances. (See EIP balance transfer steps.)

Moved from Bill Arrears or Bill Current to Bill Current

• MRCs are billed in advance and are due before the bill cycle closes.
• Overages and any additional charges are billed arrears after the bill cycle closes.
• The first bill after the BAN move includes the prorated MRC for the first bill cycle, plus any overage/additional charges, full MRC for next bill cycle, and any applicable taxes/fees/discounts.

Moved from Bill Current or Bill Arrears to Bill Arrears

• MRCs, overages and any additional charges are billed and are due after the bill cycle closes.
• The first bill after the BAN move includes the prorated MRC, overage, and any additional charges for the first bill cycle.

1. From the upper toolbar, select New BAN.
2. Enter all customer info from the old BAN into the tentative BAN. (Do not copy/paste; Samson drops characters from pasted info.) Include the following info:
   • Name
   • Billing address
   • Home/Work numbers
   • ID State/Number/Type
   • DOB
   • Employer
   • SSN (On the pop-up, select OK to state SSN already exists on another BAN.)
3. Use designated dummy SSN of all 2s to create the new BAN.
4. Use Comp ID 0000002 and Loc BX57.

1. From Actions menu, select Move Subscriber From BAN to BAN.
2. Choose Add to Master Bill. Select OK on pop-up. The "Select Subscriber to Move" screen appears.
3. Type MSISDN of subscriber leaving the old BAN into Number field of new BAN.
4. Select GET. (Subscriber is highlighted in "Select Subscriber to Move" screen.)
5. Click OK. The "Move Subscriber: Add to Master Bill" window appears.
6. From "Add to Master Bill" window, select a reason code.
7. Add a memo, including previous BAN number. Click OK.
8. From Move Subscriber window, select a plan based on customer's sub market.
9. Double-click Loc field, then select Loc found by Samson.
10. Copy the new BAN, then select Move Sub (new BAN closes).
11. Place customer on hold and ask Activations to populate the new BAN with the SSN from the existing BAN. (Don't ask the Activations rep for the SSN.)

Verify that the BAN status has changed to "Canceled" and inform customers of the following:

• They'll receive two bills: one for the old BAN and one for the new BAN.
• They must pay each bill separately or the payments will apply only to the new BAN.
• All remaining EIP charges will be added to the final bill for the old BAN. EIP balance may be eligible for transfer to another BAN.
• Their billing method has changed from Bill Arrears to Bill Current, when applicable.
• The first bill for the new BAN includes the prorated monthly recurring charges (MRC) for the first bill cycle, the full MRC for the next bill cycle, and any applicable taxes, fees, and discounts.

1. Access the BAN that the subscribers are moving to.
2. From the Actions menu, select Move Subscriber From BAN to BAN.
3. If BRP will remain the same, select Add to Master Bill. If line is moving to a new BRP, choose Change Ownership.
4. SelectOK to pop-up.
5. From the "Select Subscriber to Move" screen, type MSISDN of subscriber leaving the old BAN into Number field of the new BAN.
6. Select GET. (Subscriber is highlighted in the "Select Subscriber to Move" screen.) Select OK.
7. From the "Move Subscriber" window, select a reason code.
8. Add a memo, including the previous BAN. Select OK.
9. From the "Move Subscriber" window, select the price plan based on the customer's sub market.
10. Double-click Loc field, then select the Loc found by Samson.
11. Copy the new BAN, then select Move Sub. (The new BAN closes.)

Verify that the BAN status has changed to "Canceled" and inform customers that:

• They'll receive two bills: one for the old BAN and one for the new BAN.
• They must pay each bill separately, or the payments will apply only to the new BAN.
• Paperless billing automatically deactivates once the account is canceled and there are no remaining lines.
• All remaining EIP charges will be added to the final bill for the old BAN. EIP balance may be eligible for transfer to another BAN. (See EIP balance transfer steps.)
• Their billing method has changed from Bill Arrears to Bill Current.
• The first bill for the new BAN includes the prorated monthly recurring charges (MRC) for the first bill cycle, the full MRC for the next bill cycle, and any applicable taxes, fees, and discounts.

1. Verify that the customer's address is current.

2. If the customer's sub market has changed, complete a MSISDN change after completing the BAN to BAN move.

If you are trying to merge an HSI-only account with the voice account and getting an error, follow these steps: 

1. Complete a move authorization on the HSI-only account and notate all COR memos. (If this is an HSI-only account and there is no voice line to send an OTP to, send an OTP on the voice line and then work with your leader to complete a bypass).
2. Try to complete the COR with a BAN to BAN move in Samson. Special-Dealer accounts are not eligible for HSI lines so they cannot be combined.
3. If you receive an error that the customer has used all of their approved lines, work with your Team Manager to temp change the line limits in the Customer Override Tool.
4. Team Managers:
   1. Go to the Line Limit tab.
   2. Select Update.
   3. Select the line type, Reason is temporary line, and change the approved lines.
   4. Select Submit.
   5. For the deposit screen, select reason as Deposit error and update the number on Max Range.
   6. Select Submit.
   7. Once move is complete, follow the above steps again to change the line limits back.

Change of Responsibility (COR) - Existing customer

Change of Responsibility (COR) - Potential customer

No Credit Check (NCC) conversions