Switcher Programs

Use this page to learn about our Switcher programs and help customers join T-Mobile. Customers who have redeemed Family Freedom or Keep and Switch and later ported to another carrier are only eligible to participate in Family Freedom or Keep and Switch again after two years have passed since the first payout date. 

Switching to T-Mobile is easier than ever

We offer multiple switcher programs designed to fit different customer needs. These programs can help reimburse customers for device payment balances and/or early termination fees from their current carrier.

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African American senior couple taking a selfie with a camera phone outdoors in nature

Keep and Switch

 

Great for customers with an open device payment plan or ETF on their unlocked phone and want to keep using their fully compatible device at T-Mobile.

 

 

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Family Freedom

 

Great for customers with an open device payment plan or ETF on their locked phone and want to trade it in for a brand-new one at T-Mobile.

 

 

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Portrait of a beautiful Afro girl on vacation

BreakFree

 

Great for business customers with an open device payment plan or ETF who want to switch to T‑Mobile for Business.

 

 

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Keep and Switch

Keep your device and switch to T-Mobile. We’re making it easier than ever to switch to T-Mobile by reimbursing customers for open device payment plans and service contracts (up to $800 per line) when they sign up for our best plans, complete a new voice line activation with an eligible port-in, and activate their existing eligible device on T-Mobile’s network.

Requirements

Activate a new voice line. 

Bring Your Own Device (BYOD) 

Choose an eligible rate plan 

Port-in: Bring a qualified number from an eligible carrier.

  • Appalachian Wireless
  • AT&T
  • Atlantic Seawinds
  • Boost Mobile - Postpaid
  • C-Spire
  • Carolina Wireless
  • Cellcom
  • CellNet
  • Century Telephone
  • Claro
  • Comporium
  • Concord Telephone
  • Connecticut Telephone
  • Consumer Cellular
  • Cox Communications
  • HTC Communications
  • LexCom
  • Liberty PR

 

  • NECC Telecom
  • Nex-Tech Wireless
  • Northstate
  • One Communications USVI/PR
  • Optimum Communications, Inc (formerly Altice)
  • PBT Telecom
  • Piedmont
  • Powernet Global
  • Spectrum
  • Telemaxx
  • Unified Signal
  • Union Wireless
  • United Wireless
  • US Cellular
  • Verizon
  • Xfinity

Eligibility

Registered

Eligible channels:

  • Consumer Care
  • Retail (Company-owned, Store-in-Store, and Authorized Retailer)
  • National Retail (or list specific retailer aka Apple, Samsung.com)
  • T-Mobile for Business (BTEX, SMB DE, Virtual Business Sales, SMB, Enterprise, Partner Solutions, Government)
  • Micro (Care, Direct, VBS Outbound, Micro VR, Chat)
  • Virtual Retail
  • Digital (T-Life app & T-Mobile.com)
     

Eligible customers:

  • Postpaid (1-12 total active or suspended lines)
  • T-Mobile for Business (1-12 total active or suspended voice lines), including Business w/ SSN
  • Employees

 

BYOD Devices

Registered

  • Customers must bring an eligible device to use on our network, and it must have a minimum of 90 days on device payment plan, including at minimum three successful payments on the plan. 
    • Each BYOD IMEI can only be used once for this offer.   
  • Customers should complete their device unlock prior to porting in their number. If they don’t complete their device unlock before porting, they will not have a phone to use and will no longer have access to their previous carrier device payment plan information.

 

  • SE (3rd Gen) 
  • 12 series (12 mini, 12, 12 Pro, 12 Pro Max) 
  • 13 series (13 mini, 13, 13 Pro, 13 Pro Max) 
  • 14 series (14, 14 Plus, 14 Pro, 14 Pro Max) 
  • 15 series (15, 15 Plus, 15 Pro, 15 Pro Max)  
  • 16 series (16e, 16, 16 Plus, 16 Pro, 16 Pro Max) 
  • 17 series (17e (effective 6/11/26), 17, 17 Air, 17 Pro, 17 Pro Max)

  • S20 5G, S20+ 5G, S20 Ultra 5G, S20 FE 
  • S21 5G, S21+ 5G, S21 Ultra 5G, S21 FE 
  • S22, S22+, S22 Ultra
  • S23, S23+, S23 Ultra, S23 FE 
  • S24, S24+, S24 Ultra, S24 FE 
  • S25, S25+, S25 Ultra, S25 Edge, S25 FE 
  • S26, S26+, S26 Ultra (effective 6/11/26)
  • Note20, Note20 Ultra
  • Z Flip4 5G 
  • Z Fold4 5G ​
  • Z Flip3 5G 
  • Z Fold3 5G 
  • Z Fold2 
  • Z Flip5 5G
  • Z Fold5 5G
  • Z Flip6 5G 
  • Z Fold6 5G 
  • Z Flip7 5G 
  • Z Fold7 5G

  • Pixel 5, Pixel 5G, Pixel 5a 
  • Pixel 6 5G, Pixel 6 Pro 5G, Pixel 6a
  • Pixel 7, Pixel 7 Pro, Pixel 7a
  • Pixel 8, Pixel 8 Pro, Pixel 8a
  • Pixel 9, Pixel 9 Pro XL 
  • Pixel 9 Pro, Pixel 9 Pro Fold, Pixel 9a 
  • Pixel 10 Pro Fold, Pixel 10, Pixel 10 Pro, Pixel 10 XL

  • Motorola edge (2021) 
  • Motorola edge - 2022 
  • Motorola edge+ 2022 
  • Motorola razr - 2023 
  • Motorola razr+ 2023
  • Motorola razr 2024 
  • Motorola razr+ 2024 
  • Moto razr 2025   
  • Moto razr+ 2025   
  • Moto razr ultra 2025  
  • Moto razr 2025 Swarovski

Promo Stacking & Key Details

Registered

Promo stacking: Always check the specific device or port-in promo to confirm combinability.

 

Limitations:

  • 4 line redemption maximum per account. 
  • Reimbursement up to $800 per line. Customers who leave T-Mobile and then return are eligible to submit for reimbursement again after two years since previous payout date.

 

Rate plan requirements:

  • Experience More/Beyond, Go5G, Go5G Plus/Next, Magenta, Magenta Plus/MAX, Essentials, Essentials Savers
  • 4x$100One, One Plus, Simple Choice
  • Business Unlimited, and Business Performance plans (including Core/Pro/SuperMobile) - (includes 55+, Military, and First Responder rate plan versions) 
  • Rate plan exclusions: CoreMobile Promo Plans: B26L10, B25L10; Business Unlimited Select Promo Plans: ZBSUNS50, ZBUSAAL50, ZBUSP750, ZBUAAL750; $10 Unlimited Select Plans: ZBUS10, ZBUAAL11; $25 Talk/Text Plans: B25L10, B25A11, UNLMTT, C25UTT

 

Not available:

  • Port-in carrier exclusions: All Prepaid carriers including T-Mobile Prepaid and Metro by T-Mobile, free Google Voice services, Shentel, all MVNOs using T-Mobile’s network, or Winback port ins (numbers used with T-Mobile service in the last 90 days)
  • T-Mobile Home Internet (See Internet Contract Freedom)
  • No Credit Check (NCC) accounts
  • T-Mobile for Business 13+ voice line accounts
  • Any other rate plan outside of the listed plan groups above.

 

Payout

Registered

Customers receives a Virtual Prepaid Mastercard  for device payment plan reimbursement for up to $800 per line (max of 4 lines per account).

  • Taxes on ETF and device payment plans are not included.
  • Reimbursement process takes typically up to 15 days from date of reimbursement submission.

 

Submission details

Family Freedom

Family Freedom makes it easier to switch the whole family to T-Mobile. Help reimburse customers for device payment balances and service contracts from their previous carrier—up to $800 per line—when they activate new voice lines with port-in, trade in eligible devices, and purchase new phones on qualifying voice plans.

Requirements

Activate a new voice line.

Purchase a new phone on EIP.

Trade in a qualifying device: Device must be in good working order, passing device condition checks.

Rate plan: Any voice rate plan eligible

Port-in: Bring a qualified number from an eligible carrier.

  • Appalachian Wireless
  • AT&T
  • Atlantic Seawinds
  • Boost Mobile - Postpaid
  • C-Spire
  • Carolina Wireless
  • Cellcom
  • CellNet
  • Century Telephone
  • Claro
  • Comporium
  • Concord Telephone
  • Connecticut Telephone
  • Consumer Cellular
  • Cox Communications
  • HTC Communications
  • LexCom
  • Liberty PR

 

  • NECC Telecom
  • Nex-Tech Wireless
  • Northstate
  • One Communications USVI/PR
  • Optimum Communications, Inc (formerly Altice)
  • PBT Telecom
  • Piedmont
  • Powernet Global
  • Spectrum
  • Telemaxx
  • Unified Signal
  • Union Wireless
  • United Wireless
  • US Cellular
  • Verizon
  • Xfinity

Eligibility

Registered

Eligible channels: 

  • Consumer Care
  • Retail (Company-owned, Store-in-Store, and Authorized Retailer)
  • National Retail (or list specific retailer aka Apple, Samsung.com)
  • T-Mobile for Business (BTEX, SMB DE, Virtual Business Sales, SMB, Enterprise, Partner Solutions, Government)
  • Micro (Care, Direct, VBS Outbound, Micro VR, Chat)
  • Virtual Retail
  • Digital (T-Life app & T-Mobile.com)

 

Eligible customers: 

  • Postpaid (1-12 total active or suspended lines)
  • T-Mobile for Business (1-12 total active or suspended voice lines) including Business w/ SSN
  • Employees

Promo Stacking & Key Details

Registered

Promo stacking: Always check the specific device or port-in promo to confirm combinability.

  • Keep and Switch / BreakFree: YES (Can be combined on the same account, but not on same MSISDN)
  • Device promos on the same line: YES
  • Port-in Rebate promos: NO

 

Limitations:

  • 4 line redemption maximum per account. 
  • Reimbursement up to $800 per line. Customers who leave T-Mobile and then return are eligible to submit for reimbursement again after two years since previous payout date.

 

Device financing requirements: Must have a minimum of 90 days on other carrier's device payment plan, including at minimum three successful payments on the plan.

 

Rate plan requirements: Any rate plan eligible.

 

Not available:

  • Port-in carrier exclusions: all Prepaid carriers including T-Mobile Prepaid and Metro by T-Mobile, free Google Voice services, Shentel, all MVNOs using T-Mobile’s network, or Winback port ins (numbers used with T-Mobile service in the last 90 days)
  • T-Mobile Home Internet (See Internet Contract Freedom)
  • Tablets, Wearables, Portable Hotspots, SyncUP Tracker/Drive
  • Bring your own device (BYOD) activations without a device purchase
  • No Credit Check (NCC) accounts
  • T-Mobile for Business 13+ voice line accounts

 

Payout

Registered

Customers receives a Virtual Prepaid Mastercard  for device payment plan reimbursement for up to $800 per line (max of 4 lines per account).

  • Taxes on ETF and device payment plans are not included.
  • Reimbursement process takes typically up to 15 days from date of reimbursement submission.

 

Submission details

Breakfree

T-Mobile's Breakfree offer is designed to help move your business with ease. Business w/ Tax ID, Government, and Business w/ SSN customers that port lines to T-Mobile on qualifying business plans can receive a payout of up to $800 per line/address on up to 25 lines, and a maximum payout of up to $100 for lines/addresses 26 and beyond. For a limited time only starting June 8, 2026, the 25-line cap has been removed and ALL LINES receive up to $800!

Requirements

Activate a new voice, MI line, or Business Internet line. 

Purchase a new device on EIP. (Not applicable to business internet lines)

Be on an eligible rate plan from: Voice: Business Performance plans, Experience for Business plans, Magenta, Magenta MAX, Magenta 1.0, Magenta Plus, ONE Plan,  Simple Choice, Business Unlimited, or Government Unlimited rate plan. Tablet: 5 GB or higher Mobile Internet rate plan. Business Internet (business account type only): BUNLINT, BUNBUINTE, BUINTRTE, BUNLBINTE, BUINBGTE, BUNLBCGTE. Rate plan exclusions: G100UNL (Gov Unl Phone) Z100UNL (Bus Unl Phone).

Port-in: Bring a qualified number from an eligible carrier. (Port not required for business internet lines)

 

  • Appalachian Wireless
  • AT&T
  • Atlantic Seawinds
  • Boost Mobile - Postpaid
  • C-Spire
  • Carolina Wireless
  • Cellcom
  • CellNet
  • Century Telephone
  • Claro
  • Comporium
  • Concord Telephone
  • Connecticut Telephone
  • Consumer Cellular
  • Cox Communications
  • HTC Communications
  • LexCom
  • Liberty PR

 

  • NECC Telecom
  • Nex-Tech Wireless
  • Northstate
  • One Communications USVI/PR
  • Optimum Communications, Inc (formerly Altice)
  • PBT Telecom
  • Piedmont
  • Powernet Global
  • Spectrum
  • Telemaxx
  • Unified Signal
  • Union Wireless
  • United Wireless
  • US Cellular
  • Verizon
  • Xfinity

Eligibility

Registered

Eligible channels:

  • T-Mobile for Business - Direct Sales Channels, Virtual Business Sales. SMB. Enterprise
  • Public sector (Federal Government, State & Local Government, Education. Partner Solutions (Partner Teaming), eCommerce
  • TFB Customer Support (all)
  • Micro (Care, Direct, VBS Outbound, Micro VR, Chat)
     

Eligible customers:

  • Business customers (Business w/ Tax ID, Government and Business w/ SSN) activated through T-Mobile for Business Direct/Customer Support/Partner Solutions/eCommerce channels.
  • Review Family Freedom for customers activated in the following channels: Digital and in-store: Retail, Branded and Small Business in Retail, ESDP, Puerto Rico via Telesales, Retail, SIS, Exclusive Retail Partners, Individual lines, Family plans, and employee accounts.

 

Promo Stacking & Key Details

Registered

Promo stacking: Does not stack with all offers and discounts. See individual offer pages for details.

 

Limitations: 

  • Bill credit up to $800 per line 1-25 lines (any mix of Voice and tablet).
  • Bill credit for up to $100 payout for lines 26+ (Voice or tablet lines).
  • One redemption per subscriber number. Only one submission permitted per account for unlimited lines. Additional submissions not allowed.

 

Not available:

  • Port-in exclusions: Excludes port-ins from T-Mobile Prepaid, Metro by T-Mobile, free Google Voice services, Shentel, all MVNOs using T-Mobile’s network, or Winback port ins (numbers used with T-Mobile service in the last 90 days)
  • Data Sticks / Hotspots
  • Non-stock device purchases
  • Not available through Retail (use Family Freedom)

 

Payout

Registered

Customer receives payout via bill credit of up to $800 for up to 25 lines/address, and then up to $100 for each additional line/addresses per account.

  • Taxes on ETF and device payment plans are not included.
  • Reimbursement process takes typically up to 15 days from date of reimbursement submission.

 

Submission details

  • Customers must submit for reimbursement by sending the old carrier's final bill pages showing ETF(s) or device payment plan associated with the ported line to T-Mobile, phone number(s), name, and address to breakfree@t-mobilesupport.com within 90 days from activation.
  • If the customer’s final bill does not show the device payment plan with the number, the customer may need to include the statement prior to cancellation.
  • To check submission status or assist with submission issues such as no submission found or denial inquiries, contact BreakFree support.

Here's how your redemption works

Review this section outline to determine customer eligibility, customer responsibilities, submission steps, and payout expectations for Family Freedom & Keep & Switch.

T-Mobile for Business customers can participate in BreakFree through T-Mobile for Business Direct/Partner Solutions/ecommerce channels.

 

Before you begin: 

  • You must download a PDF of their most recent bill before port‑in. 
    • The PDF must include the customer's mobile number, device make/model, number of installments (for example: 14 of 24 installments), and prior carrier name.
  • You must have an open device payment plan and/or ETF with the previous carrier.
  • You must port in a number from an approved carrier.
    • Keep and Switch Locked Device: Activation can proceed; however, port-in cannot be completed until the device is unlocked.
    • Keep and Switch Unlocked Device: Both activation and port-in can be completed.
  • You must meet the Submission deadline: 30 days from activation (up to 60 days if waiting on final ETF bill).
  • Complete all requirements of the Switcher offer (Family Freedom, Keep & Switch, Breakfree) wishing to redeem.
  • If this number has been used for Family Freedom, Keep and Switch, or BreakFree within the last 2 years, it is not eligible.    

 

Customer submission flow

1. Go to promotions.t-mobile.com.

  1. Select Continue under Let's start your submission.
  2. Log in with T‑Mobile ID (2‑step verification may apply).
  3. Select the phone number for reimbursement.
  4. Enter your transaction details and select the Switcher promotion.
  5. Select the Switcher promotion and enter your previous carrier.
  6. Enter the expected reimbursement amount and start date.
  7. Before porting, ensure you upload documentation:
    • Final bill and/or device financing screenshots
    • Accepted formats: PDF, JPG, PNG (≤5MB each, max 15 files)
    • The PDF must include the mobile number, device make/model, number of installments (for example: 14 of 24 installments), and prior carrier name.
    • Important! Customers will not be able to access these once the port-in is complete.
  8. Submit for processing.

2. Activate service and bring your number.

  1. Join T-Mobile and sign up for unlimited talk, text, and data.
  2. Trade in your phone for Family Freedom or bring your own device with Keep and Switch.
  3. Port your phone number in. Check your number eligibility. 

3. Verify submission & your payout timelines.

Customers can view status at promotions.t-mobile.com, including:

  • Tracking ID
  • Submission date/time
  • Payment type
  • Status (Approved / Denied)
  • Reimbursement amount per line

Frontline can use the T-Mobile Promo Tool to review submissions. 

Payout Timelines

The reimbursement process can take up to 15 days after the submission is approved (but allow up to 8 weeks) from the date of reimbursement submission. Virtual Prepaid Mastercards are sent via SMS typically within 24-48 hours after the Day 15 payout date.
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