EXPIRED: Free Add-A-Line: This One's On Us!

• Take advantage of this awesome opportunity to get a free line. You are already getting amazing service, and now you get an additional benefit of a free line!
• Get two lines for $100 on T-Mobile ONE. All In. All Unlimited. And for a limited time, get one additional line for Free with AutoPay! Three Lines of unlimited talk, text, and 4G LTE data for $100 a month with AutoPay!
• Combine voice, tablet, and wearable lines and take advantage of other incredible offers!

1. Confirm the customer is on an eligible rate plan. If they are not on an eligible plan, change them to one before proceeding. For Select Choice customers specifically, the rate plan must be changed before the new line can be added. Once complete, restore the plan to the original Select Choice plan.
2. Assist the customer with processing their activations/AALs (activation may occur in Samson, if necessary) to meet the line requirements for the promotion. Initiate any port-in requests at this time.
3. When processing the activation/AAL, include the $25 SIM Starter Kit to your customer’s order. If a customer wants to activate service with a device and SIM card they already have, use the following positioning statements to guide you through the interaction. Note: Activations will continue to follow their existing Activations and AAL policies.
   • "Thank you for being prepared today! I know you have a SIM card already, but to make sure you don’t have any issues receiving texts or using our awesome LTE data, we provide a SIM starter kit which includes our most up-to-date SIM technology and personalized account provisioning for the new number we’re setting up today. This is just $25 and will be the only thing you pay today since you’re bringing your own device!"
   • "As your account expert, it’s my goal to provide a complete solution so that you don’t have to call back. I recommend using the SIM Starter Kit to prevent any connectivity issues that may result from using an old SIM card. This will ensure that you’ll have the best wireless experience and that we can take care of your new activation on one call."

1. Confirm the customer is on an eligible rate plan and doesn’t exceed the 12 line maximum (if they exceed the limit, they are not eligible). If they are not on an eligible plan:
   1. Assist the customer with processing their activations/AALs to meet the line requirements for the promotion. Initiate any port-in requests at this time.
   2. Change the customer to an eligible plan and proceed to step 3.
2. Assist the customer with processing their activations/AALs to meet the line requirements for the promotion. Initiate any port-in requests at this time.
3. Advise the customer they should see their promotional credits by the close of the bill cycle in which the add a line was performed.
4. T-Mobile for Business: Ensure all DocuSign and EIP agreements (if applicable) are submitted and signed within this promotional period. Order processing will accept orders on Sunday. Orders must activate by EOD March 8 to be eligible.

For OBC details, please refer to Outbound Calling: This One’s on Us.

Please follow the Missing Free Line and Service Credits process on Line / Service Promotional Credit Issue Handling.

Some customers were not enrolled properly in this offer and others did not receive all the credits they were due. We have fixed that and provided these adjustment and enrolled customer who were not previously.

• Memos added to account: June 28, 2018
• Credits applied to account: June 28, 2018
• SMS sent to customers: June 28, 2018

• Bill credits will apply monthly, starting by the end of the first bill cycle after activation, for as long as customers meet the criteria listed in the “What's included” section. They will display on the bill under the applicable mobile number as “FREE AAL PROMO – VOICE LINE”.
• Credit for voice lines only applies to talk, text, and $0 data lines; data add-ons greater than $0 will be the customer’s responsibility to pay.
• The line with the lowest MRC activated during the promotional window will get the free discount.
• A maximum credit of $25 applies for MI lines regardless of the data bucket size. The customer is responsible for the difference.
  • The $25 credit can be combined with an auto MI plus Voice discount.
  • Customers who have MI plans below $25 will match the MRC of that plan. For example, a T-Mobile ONE MI plan with AutoPay is $20 and will receive a $20 discount.
• Customers are responsible for all taxes and fees on free lines, if applicable.
• Customers must keep their account in good standing with the lines active to receive the monthly promotional bill credit.
  • If the account is suspended for non-payment, the credits will stop.
  • Once the account is restored, the credits will resume. Customers are not eligible to receive credits they may have missed while suspended.
• Customer are never required to use AutoPay, but they will get a discount on T-Mobile ONE rate plans if they do. There are two specific scenarios where AutoPay is required to get the full discount:
  • 4 for $160 will receive a $20 credit for the Add a line ($20 credit is for the 4th line / 5th will be the full Add a line credit).
  • 9 for $310 line will receive a $30 credit for the Add a line.
• SIM Starter Kits are still required to be purchased, as well as all upfront costs for deposits and device purchases, including all taxes and fees on these items.
• For Simple Choice customers, the free voice line will match the data on the customer's first two paid voice lines. If the voice lines have varying amounts of data, the free line will be equivalent to the voice line with the lowest amount of data.
• Customers may be enrolled manually into this offer using Trigger SOCs added just like regular features. You can confirm this by reviewing the account for the following SOC codes at the subscriber and BAN levels:
  • AALPROMOS - For Voice Lines (SUB Level)
  • AALPROMOM - For Mobile Internet Lines (SUB Level)
  • AALPROMOB - For specific plans (can be confirmed by coach) (BAN Level)
• Offer ID: 431815

• Customers who placed a new activation order with Telesales or an AAL order with Care during the promotional window are eligible for this offer even if the activation took place while the order was in transit.
• Customers will receive a message letting them know about their free line:
  • T-Mobile ONE Tax Inclusive customers: You’re getting a free line from T-Mobile! The discount will appear on your next bill. Reminder: Some features like T-Mobile ONE Plus cost extra & if you cancel any lines you’ll lose your discount. Check rules here: http://t-mo.co/3rdLineFree
  • T-Mobile ONE Tax Exclusive and Simple Choice Unlimited customers: You’re getting a free line from T-Mobile! The discount will appear on your next bill. Reminder: taxes and some services like T-Mobile One Plus cost extra. If you cancel any lines you’ll lose your discount. Check rules here: http://t-mo.co/3rdLineFree
  • Data bucket Simple Choice customers: You’re getting a free line from T-Mobile! The discount will appear on your next bill. Reminder: The discount covers your basic data plan. Any additional services, data & taxes are extra & if you cancel any lines you’ll lose your discount. Check rules here: http://t-mo.co/3rdLineFree
  • If a customer migrates to Magenta, Magenta MAX, or T-Mobile For Business 13+ rate plans after the promo period, they will be allowed to keep their free line.

• Lines should not be moved to another account as part of a Change of Responsibility (COR) until they are rolled into the promotion and credits already show on the account. The destination account must meet the eligibility criteria for this offer to ensure the bill credits continue.
• Post-offer enrollment: Customers who cancel any lines on their account that were active as of February 27, 2017 will lose their promotional discount. Canceling lines that are not paid, like DIGITS or On Demand MI lines, will not impact the customer's eligibility.
• If the customer cancels the line(s) activated under this promotion, they will lose their promotional credit. They can resume the canceled line within 30 days and the promotional credit will resume. Customers will not receive any credits that were missed when the line(s) was canceled.
• If the rate plan is changed to an ineligible plan, the customer will lose their promotional monthly bill credit.
• Changes from SCNC to Postpaid that require a plan change will also cause customers to lose their bill credit.
• Simple Choice customers can move to T-Mobile ONE and get this offer as long as they move to the new plan first and then add a line within the promotional window.
• Currently active lines are not eligible to be converted to a free line. Add a line must occur to become eligible.
• Activations can only be future dated to March 1, 2017. Future dated activations before March 1 will not be eligible for this promotion.
• Simple Choice customers on a single line plan are required to switch to an active pooling plan in order to become eligible to add a line for free.
• Changing the product type of the line will cause the customer to lose the promotion.
• TOM in Care only: For Select Choice customers, the rate plan must be changed before the new line can be added. Once complete, restore the plan to the original Select Choice plan.
• If after 12 months the customer cancels a line (not the line that was enrolled in the offer), but maintains two paid voice lines and hasn't changed their plan, they will remain eligible for the free line, if applicable.
• A rate plan change to a qualifying Go5G/Go5G Plus/Go5G Next rate plan will maintain this promo.

• Customers can complete mobile number changes as long as they happen the same day as new line activation. If the change cannot be completed same-day, it is recommended to wait until credits appear to complete the request.
• Port in requests:
  • Sales: All number transfers (also known as port requests) are to be submitted at the time the activation is submitted. It is not acceptable to bypass the established process by activating a new T-Mobile number and then requesting a number change after the activation is complete.
  • Care: AAL orders through TOM may continue to be activated with temporary number, and customer can initiate port in once equipment is received.
  • T-Mobile for Business: Port in requests must be submitted at time of activation. See Porting lines for business customers: Business Direct.