HLR Profile

Use the HLR Profile tab to manage calling, roaming, and view APN features. Atlas Troubleshooting Dashboard: In Atlas, click the Troubleshooting tab > click Tech Tools > click HLR.

SIM Status

Use the HLR Profile > SIM status to determine if they are causing problems registering on the network.

Item	Definition
HLR ID & Status	Shows actual HLR Location and a button for SIM card status. Status may be: Pre-Provision: SIM card is not in use and is available for new activation (possible failed activation on a new account). Suspend-WALLC: SIM card is currently in use on a suspended reseller account. Financial Suspend: SIM card is currently in use on a suspended postpaid account. Active: SIM card is currently in use on an active postpaid or T-Mobile account. Deactivate: SIM card has been deactivated for less than 90 days. Ladex: Outbound calls are redirected to Care, and inbound calls are still received.
SIM Type	Shows what services SIM card is compatible with. USIM is a folder in most T-Mobile SIM cards. TUAK is an Encryption algorithm Method. TUAK is used in most SIM cards for encrypting. (If you want to determine if the customer has a physical SIM or eSIM and find a SIM release version, use the SIM/eSIM Status Tool.)
IMS Status	Shows the IMS status for services such as Wi-Fi Calling. If a red error message displays, IMS registration may be missing due to no signal or being connected to UMTS/GSM. Troubleshoot in The Fix for signal issues.
5G NSA Status	Shows 5G NSA connectivity status. Status may be: Blocked: Customer's account is not eligible to use the 5G NSA network. This status should never appear. Not Capable: Customer's device is not compatible with 5G. They must upgrade to a new device Provisioned: Customer has a 5G-compatible device and is provisioned in the system to access the 5G NSA network. This status does not distinguish between mmWave and 5G 600MHz compatibility. You must confirm which kind of device the customer is using (mmWave or 600MHz), and check if that type of 5G coverage is available in their area. Not Available: Customer has a 5G compatible device but is not properly provisioned in the system. You must file a trouble ticket using Category: Provisioning Issues, Complaint: HLR Provisioning Fail.
5G SA Status	Shows 5G SA connectivity status. Status may be: Blocked: Customer's account is not eligible to use the 5G SA network. This status should never appear. Not Capable: Customer's device is not compatible with 5G SA and/or may require a software update. Check if the customer has a 5G compatible device to determine if they need to upgrade or complete their software update. Registered: Customer has a 5G SA compatible device and is currently registered to the 5G SA network Not Registered: Customer has a 5G SA compatible device and is currently registered to a different technology Not Available: Customer has a 5G SA compatible device but is not properly provisioned. Please file a trouble ticket using Category: Provisioning Issues, Complaint: HLR Provisioning Fail
LTE Status	Shows if customer has LTE registration.

To identify and update HLR Profile, follow these steps:

On the HLR Profile, look under SIM Status.
If the SIM status does not match the billing system, reactivate the SIM card by resending to switch.

To determine if the customer has the correct IMS settings for Wi-Fi Calling to work as expected:

On the HLR Profile, check the SIM Status for:
- SIM Type includes IMS
- IMS Status is Registered
Follow Wi-Fi Calling errors for REG90 if it does not display as Registered.

Call Forwarding for Circuit Switch Data

Call Forwarding for Circuit Switch Data is no longer a supported technology. For more information, see Retired data features.

Network Features

Access HLR profile through Troubleshooting Dashboard, select Tech tools> HLR > Network Features to determine customers are provisioned for the right features. They will not be able to use features that are not provisioned.

Item	Definition
Receive Short Messages Send Short Messages	If a customer wants to disable SMS, instead add the correct Message blocking in Samson. If a customer wants to block short codes, instead use the Third Party Content Delivery Tool. If SMS is disabled incorrectly, the tool will enable the SMS toggles when you file a "Messaging - Text" complaint. To escalate issues with enabling the toggle, reach out to CEC-Operations Support or a Team Manager.
Call Hold	Allows the phone to place a call on hold, in order to answer a second call without disconnecting the first.
Call Waiting	Allows notification beeps when a second call comes in, and allows the phone to answer the second call.
Conference Calling	Allows the phone to call two numbers simultaneously.
Show Incoming Caller Id	Allows the phone to show a caller's mobile number when receiving incoming calls.
Show Outgoing Caller Id	Allows recipients to see the customer's mobile number when making calls. TRES: Temporary Default Restricted. The calling number is suppressed and shows as 'Private' or 'Anonymous Caller.' Allows a customer to dial 82 before a number to display the caller ID for that one call. TNRES: Temporary Default Allowed (Provisioned by default). The calling number appears, unless suppressed by the customer dialing 67 prior to the phone number. PERMANENT: Permanent Service. Suppresses the presentation of the calling number on every call. The *82 code does not cause caller ID to display.
Restrict Incoming Calls (Read Only)	None Barring of Incoming Calls Barring of Incoming International Calls Barring of Incoming Calls when roaming outside HPLMN (Home Public Landing Mobile Network) except SMS
Restrict Outgoing Calls (Read Only)	None Barring of Outgoing Calls Barring of Outgoing International Calls Barring of Outgoing International Calls except to the Home PLMN country Barring of Outgoing Calls when Roaming Barring of all outgoing calls when roaming outside the home PLMN country except SMS
Calling Name Delivery	Shows the caller's name on the calling party's phone. This is similar to caller ID, except that the calling party's name is displayed along with (or instead of) the calling number.
International Calling	Indicator to determine if customer has stateside international calling. This affects the customer's ability to call, but not to roam. The Restrict Incoming Calls and Restrict Outgoing Calls fields will be populated and are read only. International Calling will be ON when Restrict Outgoing Calls is… None Barring of Outgoing Calls International Calling will be OFF when Restrict Outgoing Calls is… Barring of Outgoing international Calls Barring of Outgoing international Calls except to the home PLMN country. Barring of Outgoing Calls when Roaming Barring of Incoming Calls when roaming outside HPLMN (Home Public Landing Mobile Network) except SMS

To verify network feature provisioning, follow these steps:

On the HLR Profile, look under Network Features.
Review the toggles to identify if the features are provisioned or not.
- If they are included in billing, they should show as on in the HLR Profile.
- If they are not matched, toggle them in billing.
File a ticket. Atlas Troubleshooting Dashboard: If a troubleshooting flow advises you to check the Network feature and there is a mismatch, then you can file a ticket from the “Last Resort” of that flow

Current Location

Use the HLR Profile > Current Location to determine where the customer is currently registered and if they may have call failure due to improper registration.

Item	Definition
Current Connection	Shows what network technology the customer is connected to: 2G, 3G, 4G, LTE, 5G NSA and 5G SA.
VLR	Local database, storing for one or several MSCs the data concerning visiting subscribers, for the time they are registered under the MSC.
MSC	Routes calls and messages for an end-to-end connection. Also helps manage roaming by approving or rejecting the voice call.
SGSN	This is location information that communicates with the biller to confirm the device can be used on the network. It confirms the customer at some point had a connection to the network and may not be a current connection displayed.
MME	MME permits connection to the LTE and 5G NSA network and is the equivalent to the SGSN field. The MME Field can be used to determine whether or not the customer has an LTE connection.
MS Purge	When MS Purge is "True" it means devices have not recently registered on the T-Mobile network in the last 24 hours. See steps below. This is not an issue with the account or HLR. It can happen if the device is turned off or outside of a coverage area.
Is the customer roaming?	Click GET ROAMING STATUS to determine the current roaming status. Click REFRESH to update it.

Reconcile

If troubleshooting instructs, click Reconcile.

Reconcile resets a device's registration to the network. It does not clear LTE location information.
Customers need to restart their device to clear the location information. Otherwise, it reconnects so fast they won’t see everything disappear.
Reconcile is added to the appropriate fix flows in the order in which it should be completed.
Once completed, another Reconcile cannot be initiated for 5 minutes. The timer is enforced in the Troubleshooting Fix Flows and T-Mobile ID Tool, no matter the tool used for the initial request.

For more information see Reconcile or Reset (Resend to Switch): Samson & Atlas.

MS Purge

MS Purge is no longer a supported technology

Call Forwarding for Voice

Assisted channels can no longer manage Call Forwarding for customers. Customers must use Cell Services USSD Codes to self service Call Forwarding.

Item	Definition
Unconditional	Forwards all to the specified number, without ringing the phone.
If Busy	Forwards calls to specified number when the phone is busy.
No Reach	Forwards calls to specified number when the phone is off.
No Reply	Forwards calls to specified number when the call is not answered or declined.
Seconds to wait	The amount of time the phone rings before going to voicemail ‘Seconds to wait’ only applies to ‘No Reply’. The ‘If Busy’ and ‘No reach’ experiences do not include the phone ringing. Each 5 second interval is another ring on the customer’s device

GPRS APNs

Use the HLR Profile > GPSR APNs to check the account is provisioned with the right data feature and fix data connectivity problems.

To view the GPRS APNs, follow these steps:

View the customer's profile in Samson.
On the HLR Profile, look under GPRS APNs.
Check that the selected APNs match with the information in Samson.
If APNs need to be refreshed, perform a reconcile.

Roaming

Use the HLR Profile > Roaming to determine if the account has the right roaming class.

Item	Definition
CAMEL International	Allows international roaming for T-Mobile Prepaid
CAMEL National	Allows national roaming for T-Mobile Prepaid
Camel USA	Allows US domestic roaming. Does not allow international roaming
Domestic Roaming Barred	Does not allow domestic roaming. Allows international roaming
International	Allows US domestic roaming and international roaming
USONLY	Allows US only. Does not allow international roaming
Voicestream and Mexico	Does not allow domestic roaming. Allows roaming in Mexico
US CANADA	Allows US domestic roaming and roaming in Canada. Does not allow Mexico or international roaming
US CANADA MEXICO	Allows US domestic roaming and roaming in Mexico and Canada
US Domestic and Mexico	Allows US domestic roaming and roaming in Mexico
Voicestream	Does not allow domestic roaming or international roaming

To change the roaming class, follow these steps:

Check the class of service in the HLR matches the account in Samson.
On the HLR Profile, look under ROAMING.
Check that the class of service in the HLR matches the account in Samson.
Note: Mobile Broadband (Postpaid, PIA, SCNC, NCC) roaming/calling features must only be changed if the field has no entry.
File a ticket.
- Atlas Troubleshooting Dashboard: If a troubleshooting flow advises you to check the Roaming feature and there is a mismatch, then you can file a ticket from the “Last Resort” of that flow
- Escalated cases only: You can escalate to your Team Manager or CEC-Operations Support. They have access to update the field without a ticket.

Camel

With NPE conversion, Camel is no longer a supported technology. As a result, Camel may not show correctly as it’s not used by the core network.

SIM/eSIM Status tool