Manage & store payment information: Atlas

Use these steps to manage and store payment info in Atlas. Stored Payment is unavailable and can't be edited for accounts with 10+ lines (canceled lines included in 10+ limit).

Manage AutoPay

  1. Access Toolbox > AutoPay.
  2. Select Method on File to select a previously stored method or enter new AutoPay account details by selecting the tab that corresponds to the desired method of payment.
  3. Select Continue.
  4. Read required Terms & Conditions (note that a system notification displays for customers eligible for Paperless Billing auto-enrollment).
  5. Select Apply.

Add, edit, or delete stored payment info

  1. Access Toolbox > Saved Payment Method.
  2. From Saved Payment Methods, you can remove previously stored methods or add new account details by selecting the preferred method of payment from "Add new payment method".
  3. Select Continue.
  4. Read required Terms & Conditions, then click Submit.

Stored payment method escalations

Use this process when you have attempted to remove stored payment methods in Atlas and Samson and there is still a stored payment method on the account.

  1. Use Stored Payment Wallet: Samson steps if you are having issues when managing stored payment methods in Atlas. 
  2. If still having issues removing stored payment methods in Samson and Atlas, create an Account Error Form in Atlas:
    1. Open Atlas Toolbox.
    2. In the Troubleshooting section, click Forms.
    3. Enter the service type: Account Error.
    4. In the Customer Information section, select the Market. 
    5. Enter the following:
      • Which system do you see the issue in? Payment App UI
      • Action Being Performed: Payment
      • Error Message Received: Remove Saved Payment Method
      • Description of issue/error: “Requesting to remove stored payment method”
      • Steps to reproduce: “Remove stored payment method, card or account number ending in (XXXX)”
      • When did the issue occur: current date and time
      • NTID of user: your user ID.
      • Order type: any option (This does not impact resolution.)
      • Rate Plan: N/A
      • Interaction ID: N/A
      • Samson ID: your user ID
      • SOC Code: any option (This does not impact resolution.)
    6. Upload a screenshot of the error.
    7. Click Submit.
    8. If the Account Error Form is not resolved within 3 business days, escalate to a Team Manager.
      Team Manager escalation steps: