Retail Manager Overrides (Keyholders)

For keyholder open/close responsibilities and requirements, refer to Retail Store Keys process.

AR-N/ TPR:

• Follow the old process and email users Full Name and NTID to RetailEPMD: RetailEntitlementProvisioningManagement@T-Mobile.com

COR: 

• Overrides permissions will include:
  • mPOS
  • NTT (trade-in tool)
  • Tapestry
  • TIMO2 and TIMO Console
  • Rebellion
  • DASH
• Keyholder permissions can be requested in Sailpoint. 
  • Note: You must use Chrome. If there is an error, try launching from a new incognito window.
• Steps:
  1. Select Manage Users from the menu and search for your user by name or NTID, then Next
  2. Open the Filter dropdown menu next to the Search field:
     1. Select Role Type: Interim, click Apply, click Next
     2. Select Role by clicking next to the name:
        • COR: Select Interim_Consumer Group_Mobile Expert-K 
        • Experience Stores: Select Interim_Consumer Group_Sr Mobile Expert
     3. Click Next, then Submit
  3. You'll be prompted to Complete Form, enter a date (no more than 180 days out), click submit. Once you see the message "Form Submitted Successfully" you're done!
  4. The Users RSM will need to approve the request in Sailpoint under Track My Requests.
  5. Follow the full process with screenshots in the PDF linked below.

***Note: You can only request this role for up to 180 days. If you still need the keyholder role after that, you’ll need to submit a new request.  This is to ensure auditing is performed on a regular basis.

PDF instructions with screenshots

Please allow 24h for Workday role changes to update system permissions. For any issues, please contact the Service Desk.

• To remove current keyholder, permissions, please use the NT: Change Job Title or Role: Official Change (please note the ticket this is for keyholder permission removal).  This process is only for keyholders added before 8.25.25.
• Title or Role changes should follow the standard process through NT: Change Job Title or Role: Official Change.
• If you have issues or questions, please contact RetailEntitlementProvisioningManagement@t-mobile.com.

• For TIMO users needing to work with multiple locations see: TIMO Devices In-store for setup instructions. TIMO transfer capabilities do NOT require a role change.
• Requests for Super User permissions will be denied.
• Requests for Atlas only applies for Experience Stores. All other request for Atlas access will be denied.