T-Life Transactions

Use these steps when assisting a customers with a T-Life order.

When to shop T-Life

Three people in front of a wall with the T-Mobile logo.

Check the following tables to understand when to assist your customer with placing a T-Life order and when to refer to your core/legacy systems to complete the transaction.

Consumer transactions

.promocard .card--promo .cardPromo .card__content[data-guid="promocard-9b56ca9f92"] { --card--va: stretch; --card--ha: center; --card--text-align: center; } @media (max-width: 767px){ .promocard .card--promo .cardPromo .card__content[data-guid="promocard-9b56ca9f92"] ul,.promocard .card--promo .cardPromo .card__content[data-guid="promocard-9b56ca9f92"] ol{ list-style-position: inside;padding-left: 10px;padding-right: 10px; } } @media (min-width: 768px){ .promocard .card--promo .cardPromo .card__content[data-guid="promocard-9b56ca9f92"] { --card--va: stretch; --card--ha: center; --card--text-align: center; } .promocard .card--promo .cardPromo .card__content[data-guid="promocard-9b56ca9f92"] ul,.promocard .card--promo .cardPromo .card__content[data-guid="promocard-9b56ca9f92"] ol{ list-style-position: inside;padding-left: 10px;padding-right: 10px; }
[data-bg="promocard-9b56ca9f92-bg"] { --bg--size: cover; --bg--position: center; --bg--repeat: no-repeat; } @media (min-width: 768px){ [data-bg="promocard-9b56ca9f92-bg"] { --bg--position: center; } } @media (min-width: 1024px){ [data-bg="promocard-9b56ca9f92-bg"] { --bg--position: center; } }

T-Life & T-Mobile.com

.promocard .cmp-modal[data-guid="promocard-9b56ca9f92-modal"] { @media (min-width: 768px){ --card--modal--text-align: center; ul,ol{ list-style-position: inside;padding-left: 10px;padding-right: 10px; } } --card--modal--text-align: center; ul,ol{ list-style-position: inside;padding-left: 10px;padding-right: 10px; } }
.promocard .card--promo .cardPromo .card__content[data-guid="promocard-46619237c7"] { --card--va: stretch; --card--ha: center; --card--text-align: center; } @media (max-width: 767px){ .promocard .card--promo .cardPromo .card__content[data-guid="promocard-46619237c7"] ul,.promocard .card--promo .cardPromo .card__content[data-guid="promocard-46619237c7"] ol{ list-style-position: inside;padding-left: 10px;padding-right: 10px; } } @media (min-width: 768px){ .promocard .card--promo .cardPromo .card__content[data-guid="promocard-46619237c7"] { --card--va: stretch; --card--ha: center; --card--text-align: center; } .promocard .card--promo .cardPromo .card__content[data-guid="promocard-46619237c7"] ul,.promocard .card--promo .cardPromo .card__content[data-guid="promocard-46619237c7"] ol{ list-style-position: inside;padding-left: 10px;padding-right: 10px; }
[data-bg="promocard-46619237c7-bg"] { --bg--size: cover; --bg--position: center; --bg--repeat: no-repeat; } @media (min-width: 768px){ [data-bg="promocard-46619237c7-bg"] { --bg--position: center; } } @media (min-width: 1024px){ [data-bg="promocard-46619237c7-bg"] { --bg--position: center; } }

Core Systems

.promocard .cmp-modal[data-guid="promocard-46619237c7-modal"] { @media (min-width: 768px){ --card--modal--text-align: center; ul,ol{ list-style-position: inside;padding-left: 10px;padding-right: 10px; } } --card--modal--text-align: center; ul,ol{ list-style-position: inside;padding-left: 10px;padding-right: 10px; } }

Prospect / New Customers

  • Single and Multi-line Voice/*HSI/BTS/IoT with device purchase (up to 8 lines)
    • Transactions must include at least one Voice line to complete in T-Life
    • Transactions with HSI line must be completed in T-Life (not available in T-Mobile.com)
  • Single and Multi-line Voice BYOD
    • eSIM Voice (does not include Ship-to accessory)
    • pSIM Voice/Tablet • Standalone & Multi-line HSI Account
  • Promos/Offers
    • 100% RDC Trade Promo construct
    • BOGO / BOGOHO
  • Shop by plans or devices
  • Streamlined Soft Credit Check – does not required SSN or ID (ID scan when prompted in T-Life)
  • Optional self-identified credit range selector
  • USCC/MINT Prepaid Port to Postpaid 

Prospect / New Customers

  • TFB Micro
  • BTS Standalone 
  • New Fiber Account & Fiber AAL 
  • BYOD BTS 
  • > 8 Multiline activations 
  • Metro, T-Mobile Prepaid and T-Mobile MVNOs to Postpaid 
    • New accounts eligible for DCC on Us performed by manual override
  • Customer prompted for ID Verification that are not accepted in T-Life (follow Acceptable forms of ID) 
  • Device w/ incompatible device operating system
  • Customer setting up Work Perk Orders

 

Cash Payments Core Systems:

  • TFB & TFB Micro
  • Pick up in store Orders (BOPIS)
  • Bill Payments
  • Split tender transactions
  • EIP Payoff

Use Legacy systems if the customer is unable to complete the credit check in T-Life (e.g., lost, stolen, or broken device; or First Phone activations). Returns: Process in Core Systems BAU. 

Upgrade / Trade-in

  • Mixed Transactions Cart (upgrades and AAL in one transaction)
    • Coming soon for Store-in-Store
  • Single & Multi Line Voice/BTS/iOT Upgrade with Device Purchase​ (Up to 5 Lines)​
  • Inline RPC to Experience More or Experience Beyond​
  • JUMP 2.0 & Yearly Upgrade Ship-to: Device Trade-in Return Kit Only​
  • TFB Micro - Refer to TFB table below​
  • Promos/Offers: 100% RDC Trade Promo construct​
  • Trade-in tracking

​Complete the rate plan change in Core Systems first, then perform the upgrade and device purchase(s) in T-Life.​ For devices with T-Life Incompatible Operating Systems, use T-Mobile.com on the customer's device.

Upgrade / Trade-in

  • JUMP 2.0 & Yearly Upgrade while In-store & pickup-In store​
  • JUMP 1.0​
  • Lost / Stolen Device​​
  • Broken Device​
  • Device with incompatible device operating system 

Add-a-line (AAL)

  • Mixed Transactions Cart (upgrades and AAL in one transaction)
    • Coming soon for Store-in-Store
  • Single & Multi-line Voice/BTS/iOT (up to 5 lines) with Device Purchase
  • Single & Multi-line (up to 5 lines) Voice BYOD (eSIM or pSIM)
  • Single & Multi-line BYOD Tablet (pSIM) 
  • HSI Only Account
  • Multi-Line AAL with HSI
  • TFB Micro Refer to table below
  • Promos/Offers: 100% RDC Trade Promo construct 

Complete the AAL and device purchase(s) first, then perform the rate plan change in Core Systems after the transaction.

Devices with T-Life Incompatible Operating Systems use T-Mobile.com on the customer's device.

Add-a-line (AAL)

  • Single & Multi-line BTS Tablet BYOD (eSIM)
  • Single & Multi-line BTS Watch BYOD 
  • Digits Talk & Text Only
  • Lost / Stolen Device
  • Broken Device
  • Device with incompatible device operating system

SIM Change (pSIM & eSIM)

Available for Mobile Number signed into T-Life using device associated with their Mobile Number only

SIM Change

For situations where the user cannot log into T-Life on the device that requires the SIM change
.promocard .card--promo .cardPromo .card__content[data-guid="promocard-b8744b5782"] { --card--va: stretch; --card--ha: center; --card--text-align: center; } @media (max-width: 767px){ .promocard .card--promo .cardPromo .card__content[data-guid="promocard-b8744b5782"] ul,.promocard .card--promo .cardPromo .card__content[data-guid="promocard-b8744b5782"] ol{ list-style-position: inside;padding-left: 10px;padding-right: 10px; } } @media (min-width: 768px){ .promocard .card--promo .cardPromo .card__content[data-guid="promocard-b8744b5782"] { --card--va: stretch; --card--ha: center; --card--text-align: center; } .promocard .card--promo .cardPromo .card__content[data-guid="promocard-b8744b5782"] ul,.promocard .card--promo .cardPromo .card__content[data-guid="promocard-b8744b5782"] ol{ list-style-position: inside;padding-left: 10px;padding-right: 10px; }
[data-bg="promocard-b8744b5782-bg"] { --bg--size: cover; --bg--position: center; --bg--repeat: no-repeat; } @media (min-width: 768px){ [data-bg="promocard-b8744b5782-bg"] { --bg--position: center; } } @media (min-width: 1024px){ [data-bg="promocard-b8744b5782-bg"] { --bg--position: center; } }

T-Life & T-Mobile.com

.promocard .cmp-modal[data-guid="promocard-b8744b5782-modal"] { @media (min-width: 768px){ --card--modal--text-align: center; ul,ol{ list-style-position: inside;padding-left: 10px;padding-right: 10px; } } --card--modal--text-align: center; ul,ol{ list-style-position: inside;padding-left: 10px;padding-right: 10px; } }
.promocard .card--promo .cardPromo .card__content[data-guid="promocard-2c4b4632fc"] { --card--va: stretch; --card--ha: center; --card--text-align: center; } @media (max-width: 767px){ .promocard .card--promo .cardPromo .card__content[data-guid="promocard-2c4b4632fc"] ul,.promocard .card--promo .cardPromo .card__content[data-guid="promocard-2c4b4632fc"] ol{ list-style-position: inside;padding-left: 10px;padding-right: 10px; } } @media (min-width: 768px){ .promocard .card--promo .cardPromo .card__content[data-guid="promocard-2c4b4632fc"] { --card--va: stretch; --card--ha: center; --card--text-align: center; } .promocard .card--promo .cardPromo .card__content[data-guid="promocard-2c4b4632fc"] ul,.promocard .card--promo .cardPromo .card__content[data-guid="promocard-2c4b4632fc"] ol{ list-style-position: inside;padding-left: 10px;padding-right: 10px; }
[data-bg="promocard-2c4b4632fc-bg"] { --bg--size: cover; --bg--position: center; --bg--repeat: no-repeat; } @media (min-width: 768px){ [data-bg="promocard-2c4b4632fc-bg"] { --bg--position: center; } } @media (min-width: 1024px){ [data-bg="promocard-2c4b4632fc-bg"] { --bg--position: center; } }

Core Systems

.promocard .cmp-modal[data-guid="promocard-2c4b4632fc-modal"] { @media (min-width: 768px){ --card--modal--text-align: center; ul,ol{ list-style-position: inside;padding-left: 10px;padding-right: 10px; } } --card--modal--text-align: center; ul,ol{ list-style-position: inside;padding-left: 10px;padding-right: 10px; } }

Payments

  • One-time payments
  • Additional EIP down payment

Payments

  • Split Payment Transaction (Any combination of payment)​
  • Lost/Stolen Device​
  • Broken Device​
  • Device with T-Life Incompatible Operating Systems

Payment Arrangement

  • Setup​
  • Manage ​
  • Delete

Payment Arrangement (incompatible devices)

  • Lost/Stolen Device​
  • Broken Device​
  • Device with T-Life Incompatible Operating Systems

Home Internet / Fiber

  • Single and Multi-line Voice+ *HSI/BTS/IoT with device purchase (up to 5 lines)
    • Transactions must include at least one Voice line to complete in T-Life
    • Transactions with HSI line must be completed in T-Life (not available in T-Mobile.com)
  • HSI Prospect Standalone
  • HSI AAL Single line & Multi line
  • HSI all fulfillment types includes Same Day Delivery 
  • Micro Business (Retail) HSI AAL
  • Puerto Rico (AAL and Prospect)

 

Home Internet / Fiber

  •  Fiber Prospect or AAL 
    • T-Life Workaround: Activate Voice lines in T-Life, Add HSI to existing account in T-Life
  • Micro (Retail) Internet Prospect

T-Satellite

  • Activate new BAN with feature included
  • Add T-Satellite feature for an existing customer/new BAN

T-Satellite

Can activate a new non-customer (prospect standalone) T-Satellite line

Micro Business transactions

Core Mobility Micro (Business Transacting in Retail)

.promocard .card--promo .cardPromo .card__content[data-guid="promocard-39e8eeb40e"] { --card--va: stretch; --card--ha: center; --card--text-align: center; } @media (max-width: 767px){ .promocard .card--promo .cardPromo .card__content[data-guid="promocard-39e8eeb40e"] ul,.promocard .card--promo .cardPromo .card__content[data-guid="promocard-39e8eeb40e"] ol{ list-style-position: inside;padding-left: 10px;padding-right: 10px; } } @media (min-width: 768px){ .promocard .card--promo .cardPromo .card__content[data-guid="promocard-39e8eeb40e"] { --card--va: stretch; --card--ha: center; --card--text-align: center; } .promocard .card--promo .cardPromo .card__content[data-guid="promocard-39e8eeb40e"] ul,.promocard .card--promo .cardPromo .card__content[data-guid="promocard-39e8eeb40e"] ol{ list-style-position: inside;padding-left: 10px;padding-right: 10px; }
[data-bg="promocard-39e8eeb40e-bg"] { --bg--size: cover; --bg--position: center; --bg--repeat: no-repeat; } @media (min-width: 768px){ [data-bg="promocard-39e8eeb40e-bg"] { --bg--position: center; } } @media (min-width: 1024px){ [data-bg="promocard-39e8eeb40e-bg"] { --bg--position: center; } }

Business Owner Role

.promocard .cmp-modal[data-guid="promocard-39e8eeb40e-modal"] { @media (min-width: 768px){ --card--modal--text-align: center; ul,ol{ list-style-position: inside;padding-left: 10px;padding-right: 10px; } } --card--modal--text-align: center; ul,ol{ list-style-position: inside;padding-left: 10px;padding-right: 10px; } }
.promocard .card--promo .cardPromo .card__content[data-guid="promocard-92ed249674"] { --card--va: stretch; --card--ha: center; --card--text-align: center; } @media (max-width: 767px){ .promocard .card--promo .cardPromo .card__content[data-guid="promocard-92ed249674"] ul,.promocard .card--promo .cardPromo .card__content[data-guid="promocard-92ed249674"] ol{ list-style-position: inside;padding-left: 10px;padding-right: 10px; } } @media (min-width: 768px){ .promocard .card--promo .cardPromo .card__content[data-guid="promocard-92ed249674"] { --card--va: stretch; --card--ha: center; --card--text-align: center; } .promocard .card--promo .cardPromo .card__content[data-guid="promocard-92ed249674"] ul,.promocard .card--promo .cardPromo .card__content[data-guid="promocard-92ed249674"] ol{ list-style-position: inside;padding-left: 10px;padding-right: 10px; }
[data-bg="promocard-92ed249674-bg"] { --bg--size: cover; --bg--position: center; --bg--repeat: no-repeat; } @media (min-width: 768px){ [data-bg="promocard-92ed249674-bg"] { --bg--position: center; } } @media (min-width: 1024px){ [data-bg="promocard-92ed249674-bg"] { --bg--position: center; } }

T-Life

< 12 Total lines or legacy PAH

.promocard .cmp-modal[data-guid="promocard-92ed249674-modal"] { @media (min-width: 768px){ --card--modal--text-align: center; ul,ol{ list-style-position: inside;padding-left: 10px;padding-right: 10px; } } --card--modal--text-align: center; ul,ol{ list-style-position: inside;padding-left: 10px;padding-right: 10px; } }
Upgrades: Single Voice & Multi-line Voice / BTS / iOT w/ device purchase 

Yes

Add-a-line (AAL)

Yes

One-time payment / AutoPay

Yes

Micro Business (Retail) Internet AAL

Yes

See T-Life App/Micro Experience for details 

Micro Business (Retail) Internet Prospect

No

AAL on HSI Only

  • T-Life: Available for I/S PAH and I/S BO and B/* BO (users with less than 12 lines all of the customer combos listed)
  • T-Mobile.com: Available for I/S PAH with 12 lines or less

Yes

SIM Change (pSIM & eSIM)

No

AAL on Digital Talk & Text Only

No

For more details on T-Mobile for Business Micro customer permissions by user role and self-service transactions in Account Hub, see My T-Mobile / T-Life app permissions.