TESA doc retrieval tool

Use this page to understand and use the TESA doc retrieval tool.

Overview

  • T-Mobile Electronic Service Agreement (TESA) is a tool used by permissioned users to access historical documents. It is commonly known as Document Retrieval
  • Document retrieval is used to access all purchase and return receipts made within a T-Mobile retail store that occurred within the past 7 years.
  • Documents can be retrieved for date periods of up to 365 days at a time.
  • Doc Retrieval stores EIP agreements back to 2015.
  • Historical documents can't be sent to customers by email using TESA:
    • If a permissioned user attempts to use TESA to send a document to a customer, the customer will receive a link to MyT-Mobile.com to view their documents online.
    • Most customers can access their transaction documentation on MyT-Mobile.com.
  • Until future enhancements are made, the following account types do not yet have access to view documents on My T-Mobile:
    • Individual-Association
    • Special-Dealer
    • Special-Contractor
    • Prepaid
    • Business accounts (16+ lines)
  • Documents that can be accessed through TESA include:
    • Service Agreement
    • Rate plan change Agreement
    • AutoPay Agreement
    • Receipts
    • Receipt with Upgrade Agreement
    • Device Recovery Program Agreement
    • EIP Agreement
    • EIP Confirmation
    • ICS Agreement
    • PG Agreement
    • ESIG Terms & Conditions
    • Line Suspension Statement
    • Prepaid Confirmation Statement
    • Lease Agreement
    • Lease Confirmation
    • BAN Cancel Notice
    • SIM Change Confirmation
    • Post Void
    • Sprint - Installment Balance (IB)
    • Sprint - Flex Lease Contract
    • Sprint - Electronic Subscriber Agreement
    • Sprint - Customer Commitment Letter
    • Sprint - Welcome Package (WP)
    • Sprint - Post-Lease Legal Customer Notice
    • Sprint - Order Estimate (OE)
    • Sprint Order Confirmation (OC)
    • Sprint - Change of Ownership agreement
    • Sprint - Assignment and Assumptions agreement
  • Senior Reps and above, check your group's permission page in Coaches Toolkit for doc retrieval timeframe.

Steps

DEMO
Atlas: Care, access from the Doc Retrieval link in Atlas Toolbox. It is only available after an account has been verified or bypassed, and only documents for the account in focus are available.
 
  1. Log into Atlas.
  2. Search for and verify account.
  3. Open doc retrieval in Atlas: Tools > Doc Retrieval
  4. Doc Retrieval or TESA launches in different browser.
  5. Select From and/or To Date for up to 365 days. (Calendar default date is 30 days.)

Remo

See Process transactions In-Store > Process transactions through POS > Doc Retrieval for steps. 

Troubleshooting

Desktop/Citrix

If in Atlas, check the account is in focus and verified/bypassed.

If TESA (Doc Retrieval) is not displaying any information after providing search criteria:

  1. Check to see which browser was launched from ATLAS.
  2. Make sure Google Chrome browser is being used for optimal performance. (Internet Explorer is not supported.)
  3. Set your browser default to Google Chrome in desktop/Citrix settings.