Come back each week to see our T-Life Success Rate progress!
T-Life Central
T-Life. One app. All the things.
At T-Mobile, our mission is to be the best at connecting customers to their world. That evolution begins with T-Life — more than just an app, it’s a new era of effortless, elevated experiences.
T-Life is our gateway to share everything T-Mobile and deepen our customer relationships. 25.2 million customers engage monthly. One of Apple's top 20 free apps in the U.S. in 2025!
T-Life updates
T-Life is Getting a Glow-Up! Beginning May 27 and through June, T-Life is getting a cleaner, simpler, and more modern experience designed to help customers manage more of their T-Mobile experience in one place.
Shop tab is easier than ever
Add a line, upgrade, and shop. Top actions are now front and center. No more endless scrolling to find what you need.
"Manage" tab is now "Account"
The Manage tab will now be the Account tab! Same tools, simpler name. Easier for customers to find what they need and manage accounts.
Search + Chat - now unified
New floating search button lets customers search from anywhere & chat support is built-in. One place for answers, help, & live agents.
The redesign simplifies the experience end-to-end so customers can get things done quicker with less effort.
Easier Benefits Discovery
Benefits organized into intuitive categories: Dining, Travel, Entertainment, and Tuesdays.
Can we designate customers as "Express" faster service?
A new Express tag will be added to the Reason(s) for Visit section in Magenta Welcome to help identify customers with quick, transactions so they can be prioritized more efficiently. Use Express for visits like Pick Up In-Store orders and other simple service interactions that can typically be completed in just a few minutes.
Why the change? To help teams more easily identify these customers, improve store flow during peak times, and get customers on their way faster.
The result: Faster customer handling, smoother traffic flow, and easier prioritization for Mobile Experts—all without changing your current workflow.
Do customers need separate transactions for plan changes / upgrades / AALs?
Not anymore! Customers can now complete qualifying rate plan changes, upgrades, and Add-A-Lines in a single cart, creating a faster and more seamless experience.
What about those who can’t use T-Life because device is lost, broken, or incompatible?
We heard you! A new digital tool is coming soon to help customers who can’t complete their transaction digitally, like those with a lost, broken, or incompatible device. Stay tuned for more details!
Can customers get alerted about Home Internet outages in T-Life?
Done. T-Life users with an HSI line now receive proactive network outage alerts the moment an outage or issue happens. That means customers stay informed in real time, with fewer surprises and fewer calls into Care.
Ready for the Latest Gateway
Helping a customer set up a new 5G Home Internet gateway? T-Life now fully supports the latest HSI hardware, making onboarding, account management, and service setup smoother than ever. Encourage customers to start their journey in T-Life for a seamless experience from day one.
One Transaction, More Possibilities
Customers can now complete a rate plan change, upgrade, and Add-A-Line in a single T-Life transaction. This feature is currently only available when moving to an Experience plan with a qualifying trade-in promotion.
Know When to T-Life
Need help knowing when to use T-Life and when to pivot to legacy systems? Check out the T-Life Transactions page for the latest guidance on supported T-Life transactions, workarounds, and the best path to keep the customer experience smooth.
Address Error? No Stress
Some Puerto Rico, U.S. Virgin Island, and newer addresses may trigger an “Unable to Verify Shipping Address” error in T-Life. This is a known issue, and teams are already working on it! Until resolved, confirm the customer’s address is entered correctly and matches USPS formatting as closely as possible. If the address still won’t verify, pivot to legacy systems to complete the order. There’s no need to file a ticket.
What's launched
May 2026
T-Life for Store-in-Store
T-Life for Store-in-Store
T-Life has launched in all Store-in-Store locations, giving teams a faster, simpler way to serve wholesale members from check-in through onboarding.
May 2026
Mixed Cart Transactions
Mixed Cart Transactions
Customers can now make rate plan changes, upgrades, and add-a-lines all in one transaction
April 2026
Prospect Purchase Flow Updates for 5+ Lines
Prospect Purchase Flow Updates for 5+ Lines
Qualified customers will be able to add up to 8 new lines to their cart right in T-Life.
April 2026
Porting Enhancements
Porting Enhancements
Number port-ins will happen earlier in the activation process, helping keep transactions moving and customers can access the Porting dashboard directly from their order confirmation email.
March 2026
Modify Payment Arrangements
Modify Payment Arrangements
Customers now have the ability to modify their payment dates and amounts before their first installment.
March 2026
Scam Shield
Scam Shield
Scam Shield is now easily accessible for customers from the T-Life homepage with new tabs for managing scam calls and web protection.
February 2026
AutoPay Flex
AutoPay Flex
Allows customers to choose a withdrawel date that best fits their payment needs.
January 2026
Scan to Shop
Scan to Shop
Scan to Shop allows customers to scan accessories with their phone camera to add to their cart in T-Life!
Self-service & Screen Share
- Account activity: Self-Service
- Add or remove services: Self-Service
- Billing, Usage, or E911 address change: Self-Service
- Block services: Self-Service
- Cancelled Accounts: Self-Service
- Change caller ID & preferred line names: Self-Service
- Change language settings: Self-Service
- Check usage: Self-Service
- Device & Network troubleshooting: Self-service
- Family Controls / Allowances: Self-Service
- Find your account number: Self-Service
- Invite to or Disable My T-Mobile or T-Life App
- Manage rate plans: Self-Service
- Number Change: Self Service
- Refill your prepaid account: Self-Service
- Suspend service: Self-Service
- T-Mobile ID troubleshooting: Self-Service
- Use MyDIGITS portal: Self-Service
- USSD codes and self-service codes
- View EIP and promotions: Self-Service
- Voicemail on My T-Mobile
- Accessory-only orders: Self-Service
- Add a line and device: Self-Service
- Cash Payment Order Handling: T-Life
- Easy Switch Assistance: T-Life
- In-Store device inventory: Self-Service
- New BAN Activations: T-Life
- Order and change a SIM card: Self-service
- Order status & tracking: Self-service
- Porting: T-Life
- Shipping labels: Self-service
- T-Life Transactions
- Upgrade & trade-in devices: Self-Service
- My T-Mobile account security SMS support
- PAH Manage Account PIN/Permissions: Self-Service
- Primary Account Holder & Authorized User setup
- Privacy & notifications: Self-Service
- Security Dashboard: Self-Service
- SIM Protection & Port Out Protection: Self-Service
- T-Life app and T-Mobile.com roles and permissions
- Account Hub account management
- Account Hub billing and payments
- Account Hub case entry requests
- Account Hub hierarchy management tool
- Account Hub I-Billing: TFB Care
- Account Hub Non-Core Wireless Manage & Shop
- Account Hub Registration
- Account Hub Reporting: Data Direct and EDI
- Account Hub Reporting (TBIA tool)
- Account Hub shop
- Account Hub Single BAN Single Line
- Account Hub troubleshooting
- Account Hub user management
- Account Hub Verification and Care Tool