Toolbox: Atlas

Use these steps to navigate to Toolbox for account-specific capabilities in Atlas.

Launchpad info

  • Toolbox is an experience unique to the Atlas. The information available will continue to grow as Atlas enhancements are made.
  • You can launch any account-specific activity regardless of where you are or what you’re doing in the Atlas.
  • Toolbox capabilities may be disabled if an account isn't in focus.
  • Verification status or status of the account/line determine what information is viewable.

Navigating Toolbox

  1. With or without an account in focus, click the Toolbox in the left-hand bar.
  2. Select capabilities from the appropriate section.
    • Billing and payments
    • Account Support
    • Devices
    • Right Fit
    • Order Management
    • Troubleshooting
    • Un-carrier resources
  3. Click items in top bar for additional resources:
    • Magenta Pulse
    • DASH
    • More Tools – provides access to additional tools

Capabilities

Billing and payments
  • Apply Credit
  • AutoPay
  • Billed charges
  • Checkbook
  • EC summary
  • Make a payment
  • Payment and refund lookup
  • Payment arrangement
  • Refund payment
  • Saved payment method
Account Support
  • Benefits
  • Business and government contract database
  • Change PIN/ Passcode
  • Change talk primary lines
  • Messaging
  • One-time PIN
  • T-Mobile ID Management
  • Tax support request
  • Verification token
Devices
  • ACE data report
  • Device comparison tool
  • IMEI block/unblock took
  • Initiate warranty exchange
  • Manage coverage device
  • Mobile device unlock
  • Order coverage device
  • SIM/eSIM Support Tool
  • Warranty lookup

Right Fit

  • Accessory purchase
  • Add remove features
  • Compare rate plans
  • Number lookup
  • Pricing tool
  • Promos dashboard
  • Rate plan change
  • Trade-in estimate
  • Upgrade dashboard

Order Management

  • Check Device Return Status
  • Doc retrieval
  • Order lookup
  • Trade-in lookup
  • Trade-in transfer

Troubleshooting

  • BYOD Check
  • Check coverage
  • Known Issues
  • Number Details Tool
  • Roaming partner tool
  • T-Mobile Internet Management
  • Ticket Dashboard
  • Troubleshooting
  • Virtual engineering assistant

Un-carrier resources

  • Dealer management system
  • Personal privacy manager
  • T-Mobile Money
  • T-Mobile Tuesdays